Refund Policy

Return, Replacement and Refund

3.1. All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy.

3.2. However no Products will be accepted by the Seller if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.

3.3. In case of returns:

  • Exchange should be initiated within 7 days of order delivery.
  • The tags on the product should be intact.
  • The product should be unwashed, unused and in an undamaged condition.
  • The item needs to be returned along with the original packaging.

3.4. Shilpzone.com does not offer reverse pickup of the items, the User may send the shipment himself/herself. The Users should send the scanned copy of the courier slip to info@shilpzone.com and Shilpzone will Exchange the desired product.

3.5. In case of return initiated , and if it is found that the claimed shipment was not delivered to shilpzone.com or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the shilpzone may lead to no refund/exchange being issued to the User. The User waives any claims against shilpzone in this regard.

3.8. shilpzone.com will not be liable for the products returned by mistake. In circumstances where a product not belonging to shilpzone.com is returned by mistake, shilpzone.com is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

3.9. Size exchange can be availed at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.

3.10. Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.

3.11. All Products ordered by the User shall be eligible to be replaced in accordance with the Shilpzone's replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website. shilpzone.com will accept return or size exchange of a Product only in accordance with the returns policy of the respective Seller.

3.12. In case of exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.

3.14. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

3.15. All refunds shall be made in Indian Rupees only.

3.16. The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.

3.17. All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.

4. Cancellation

4.1. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, shilpzone.com reserves the absolute right to cancel all past, pending and future orders without any liability. shilpzone.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not berefunded. Further, in case of suspicious transactions, shilpzone.com reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

4.2. The User may be considered fraudulent if inter alia any of the following scenarios are met:

  • Users doesn't reply to the payment verification mail sent by shilpzone
  • Users fails to produce adequate documents during the payment details verification
  • Misuse of another Users's phone/email
  • Users uses invalid email and phone no.
  • Overuse of a voucher code
  • Use of a special voucher not tagged to the email ID used.
  • Users returns the wrong product
  • Users refuses to pay for an order
  • Users is involved in the snatch and run for any order

4.3. The User may be considered loss to business if any of the following scenarios are met:

  • User with a very high return rate
  • Invalid/Incomplete address cases
  • Repeated request for monetary compensation for petty issues
  • Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

4.4. shilpzone.com may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by shilpzone.com:

  • Products ordered are not for self-consumption but for commercial resale
  • Multiple orders placed for same product at the same address, depending on the product category
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order
  • Any promotional voucher used for placing the 'Bulk Order' may not be refunded

4.5. If a User raises a complaint for partial item/partial order :

  • The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
  • An Email will be sent seeking/providing following information:
  • Short description of the case (A few questions will be asked to help us understand the scenario).
  • The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the Users)
  • The refund for prepaid orders will be done after investigation
  • The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
  • Users fails to provide adequate information about the case
  • Users fails to provide snapshots of the packet and box(if any)
  • If an opened delivery was received, pilferage claims must be made the same day
  • Users must not dispose the packaging for 3-4 days post-delivery. User might need to send packaging for investigation at our end.

5. User Conduct and Rules:

5.1. You agree and undertake to use the Website only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when the Website, you will not:

  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
  • upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
  • upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
  • conduct or forward surveys, contests, pyramid schemes or chain letters;
  • download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
  • exploit any of the services. We reserve the right to deprive individual Users of our cash on delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that Users conduct violates applicable law or is harmful to our interests.
  • You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about the Website, its associates and partners on any property owned or operated by the Website.

We may share your information for reasons not described in this policy.?We will tell you before we do this. Email Opt­Out You can opt out of receiving our marketing emails.?To stop receiving our promotional emails, please email unsubscribe@shilpzone.com It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. Third party sites If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. If you have any questions about this Policy or other privacy concerns, you can also email us at info@shilpzone Updates to this policy This Privacy Policy was last updated on 26.5.2017. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates. Jurisdiction If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

6.Shipping and Delivery

6.1. All Products purchased from the SHILPZONE shall be delivered to the User by standard courier services by Shilpzone.com All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. Currently No COD Availabale.

6.2. Shilpzone.com shall not be responsible for any delay in the delivery of the Products. Shilpzone.com shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.

6.3. The logistics partner will make a maximum of two attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.

6.4. An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

6.5. Sometimes, delivery may take longer due to inter alia:

  • bad weather
  • flight delays
  • political disruptions
  • other unforeseen circumstances

6.6. In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.

6.7. The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.

6.8. Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.

6.9. However in case where a damage has been caused to the Products ordered, the Seller shall replace the products as per the Seller's replacement policy as may be indicated on the Website along with the Product.

6.10. Deliveries outside india will be on separate shipping cost, varies country to country.

6.11. In case a User purchases multiple Products in one transaction, the Seller(s) may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant Sellers.

6.12. If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.

6.13. Shilpzone.com shall not compensate for any mental agony caused due to delay in delivery. The Users can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the Users will be refunded back the price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully cancelled.